Payment is required in full at the time of registration. We cannot hold spots for students who have not paid in full.
We keep our classes small to optimize instruction and provide a generous amount of individualized attention. Our classes sell out quickly, and once you have registered, we reserve a spot just for you. Therefore, no refunds or cancellations are allowed under any circumstances. If you are unable to attend the class for any reason, payment will not be refunded, and you will not be permitted to apply the payment to another class.
We occasionally have to reschedule a class due to low enrollment. In this case, you will be given the option to either receive a full refund or register for the new class date.
Forms of Payment
We accept Visa, MasterCard, American Express, and Discover cards.
We generally ship in-stock items within two business days after receiving your order. All of our items ship from our Hamden, CT location. We do not ship internationally at this time.
If you need to return an item, please contact us to receive a Return Authorization (RA) number. Items must be returned within 30 days from date of purchase. No returns will be permitted on any item after 30 days. Refund does not include cost of shipping. Items must be returned to Erica OBrien Cake Design, LLC at buyer’s expense. Returns are allowed only on non-edible items. Food items such as cookies can not be returned due to state and federal health concerns. Items must be returned in original, unused condition in original packaging. Please include your name, email, and RA number with your return. We recommend purchasing insurance for the full item value as we cannot provide refunds for items that are returned to us damaged.
Items with Return Authorization numbers should be returned to us at:
Erica OBrien Cake Design, LLC
1242 Whitney Avenue
Hamden, CT 06517
Although we do our best to ensure that your item will arrive in perfect condition, items are occasionally damaged during shipping. Should this happen, please contact us within 24-hours of receiving your package. We will ask you to document the damage with photos. You will have the option of returning the item at our expense for a full refund or receiving an identical replacement item at no cost to you.
Many of our products are handmade, and some variation is normal. Erica OBrien Cake Design, LLC assumes no liability for variations in color, texure, or minor imperfections. Because colors on computer monitors can vary greatly, we cannot accept responsibility for variations between the color shown on your computer screen and the actual product color.
Order Cancellation Policy
If your order has not yet shipped, you can request a cancellation by email or by phone at 203.200.0350. Please have your order number handy. We are unable to cancel an order once it has shipped.
Out of Stock and Backorder Items
If an item that you have ordered is on backorder, we will contact you at the phone and/or email address you supplied to notify you of the estimated shipment date. You can choose to either keep the entire order, cancel the entire order, or cancel only the backordered item. To verify stock quantities prior to placing your order, please contact us.
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How We Protect Your Information
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Your Acceptance of These Terms
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